Terms & Conditions

Terms and Conditions (“Terms”)

Last updated: July 1, 2019

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.proctorexams.com website and the Proctor Exams Recording Tool (the “Service”) operated by LEAP, LLC. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

For any un-accessed or uncompleted exams, refunds may be granted less a 3.5% processing fee.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Use of Service

By using our services, you expressly acknowledge and agree that we will record all audio, video feed from your microphone and camera, and all screen activity during your exam sessions with our platform. These recordings may include  personal data (such as name, email address, Government issued Identification) to identify you as the right test-taker for the exam and a recording of your face and surrounding space to monitor your exam.  Recordings are used for the primary purpose to validate the security parameters of any exam session, as deemed by the Organization that provides the exam.  Such recordings could also be used for the purpose of improving our services, ensuring quality control, and for security reasons.  All  recorded data will be retained and stored securely by us for a duration of ninety (90) days from the date of recording, after which it may be permanently deleted unless required for dispute resolution, applicable legal reasons, or as otherwise provided in these terms. Your continued use of our services constitutes your consent to such recordings and data retention.

Exam Security Requirements

By accessing and participating in the examination process, you agree to adhere to the following security parameters set forth by LEAP LLC/Proctor Exams and the Organization that provides the exam to maintain the integrity and fairness of the exam:

  1. No External Study Materials: You must not have any physical or online study materials accessible during the exam. This includes, but is not limited to, textbooks, notes, online resources, or any other unauthorized reference materials.
  2. Isolation Requirement: You must remain alone in the room during the entire duration of the exam. Any presence of other individuals in the testing environment is strictly prohibited.
  3. No Interaction: Any form of communication or interaction with others during the exam is not allowed. This includes both in-person and electronic forms of communication, such as phone calls, text messages, video calls, or chats.
  4. Secure Environment: The exam must be taken in a quiet and controlled environment, free from disturbances or external distractions. Any attempt to access other devices, applications, or windows during the exam may be considered a violation of exam protocols.
  5. Proctoring Compliance: Since the exam is being monitored through a proctoring service, you agree to comply with all instructions given by the proctor. This may include showing your testing environment, adjusting your webcam, or responding promptly to inquiries to verify compliance with the exam security requirements.

Failure to adhere to these security measures may result in termination of the exam session, disqualification, or further actions as deemed appropriate by LEAP LLC/Proctor Exams and the Organization.

Intellectual Property

The Service and its original content, features and functionality, products/services, exams, assessments, offered through are and will remain the exclusive property of LEAP, LLC. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LEAP, LLC.

Any form of copying, reproducing, or sharing of exam or assessment content, whether in part or in full, is strictly prohibited. Unauthorized duplication or distribution of exam materials constitutes a violation of intellectual property rights and will result in severe consequences, including legal action. Such actions undermine the integrity of the examination process and are not permitted under any circumstances. Violators may face penalties, including disqualification, revocation of credentials, and potential civil or criminal charges.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by LEAP, LLC.

LEAP, LLC. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that LEAP, LLC. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless LEAP, LLC. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall LEAP, LLC. nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Disclaimer of Warranties and Limitation of Liability: THE PROCTOR EXAMS SYSTEM AND SERVICES, INCLUDING. WITHOUT LIMITATION, ALL CONTENT, SOFTWARE, AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH OR SENT FROM THE PROCTOR EXAMS WEB SITE, ARE PROVIDED ‘AS IS,” “AS AVAILABLE,'” AND “WITH ALL FAULTS.” TO THE FULLEST EXTENT PERMISSIBLE BY LAW. EXCEPT AS SPECIFICALLY REFERENCED ABOVE, PROCTOR EXAMS MAKES NO REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER (EXPRESS OR IMPLIED) ABOUT: (A) THE PROCTOR EXAMS SYSTEM AND SERVICES; (B) THE CONTENT AND SOFTWARE ON AND PROVIDED THROUGH THE PROCTOR EXAMS SYSTEM AND SERVICES; (C) THE FUNCTIONS MADE ACCESSIBLE ON OR ACCESSED THROUGH THE PROCTOR EXAMS SYSTEM AND SERVICES; AND (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE PROCTOR EXAMS SYSTEM OR SERVICES. LEAP, LLC., PROCTOR EXAMS, ITS SUBSIDIARIES AFFILIATES, AND ITS LICENSORS DOES NOT WARRANT THAT THE PROCTOR EXAMS SYSTEM, ANY OF THE PROCTOR EXAMS SYSTEM’S FUNCTIONS OR ANY CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE, SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR THAT THE PROCTOR EXAMS SYSTEM OR THE SERVERS THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OR  THE RESULTS OF USING THE SERVICE WILL MEET OUR REQUIREMENTS.  LEAP LLC, PROCTOR EXAMS, AND ITS MANAGERS, OFFICERS, EMPLOYEES AND OTHER REPRESENTATIVES, SHALL NOT BE LIABLE FOR THE USE OF THE PROCTOR EXAMS SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN.  IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL PROCTOR EXAMS BE LIABLE TO CUSTOMER OR ANY CUSTOMER PARTY FOR INDIRECT, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOST OR INACCURATE DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF PROCTOR EXAMS, THE SERVICES OR THE PARTIES’ RELATIONSHIP. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Texas, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us at 1-855-577-6286, ext. 2 or by email at customersupport@proctorexams.com