FAQ’s

Informational FAQ's

What is a proctored exam?

A proctored exam is an assessment supervised by a proctor or test monitor.  This type of exam is usually taken at a particular testing site that is typically off-site from the tester’s location.  The tester is continuously observed throughout the exam to prevent cheating.  

What makes Proctor Exams different, is that our proctored exams can be taken anywhere at anytime.  Proctor Exams uses state of the art technology to replace this face to face monitoring with online proctoring by verifying identification, taking video of your webcam, and recording the tester’s screen to prevent cheating from occurring.  

Is Proctor Exams easy to setup and use?

Exams on Proctor Exams can be taken anywhere and at anytime as long as the tester is in a quiet location with no distractions.  This takes away all of the testing anxiety that some feel while in a standard on-site testing environment.  Therefore, a tester can then focus on their assessment and not worry about their stress. Proctor Exams also provides step by step instructions before you take your exam.  These instructions guide the user to access their exam quickly.   

How will Proctor Exams benefit my company?

Assessing knowledge of employees can be one of the best ways of empowering team members.  With better, more well-defined training, employees will end up with a better grasp on the parts of their job they previous struggled with, and your organization will see productivity increase.  Proctor Exams gives exam scores immediately after the exam is completed.  Each exam is an assessment of the part of the job employees understand or don’t understand.  Organizations can use that data from this assessment to better figure out which parts of training their employees are not grasping.  Better training will mean better productivity.

How does Proctor Exams work?

Proctor Exams uses cutting edge technology which takes videos of your screen and your webcam in order for students to take exams security, anywhere, and anytime.  Users can easily upload an image of their valid state issued ID, and our developers have created the Proctor Exams recording tool that will take a recording of your webcam and your screen.  These recording as well as the valid ID are securely uploaded to the Proctor Exams server where a proctor closely observes these videos documenting any violation seen on the user’s exam.  Proctor Exams guarantees the safety and security of all personal information

What is LEAP, would it benefit my company?

LEAP, LLC  develops cutting-edge software solutions for companies worldwide. Our team of passionate, dedicated experts includes top industry experts in software intelligence. Since 2011, LEAP LLC has built success upon grounded partnerships, partnering with companies from a variety of industries to produce world class software and business solutions.  LEAP, LLC is a turn-key software development company. Any aspect of our current product offerings is completely customizable. In addition to developing sales tools from the ground up, we have the capability to integrate our solutions into existing systems.   LEAP provides training and customers service support, software integration, and custom interface design.  

 

Contact LEAP for more details here.

Recording Tool FAQ's

Do I have to have a webcam to install and run the Proctor Exams Recording Tool?

Yes, you MUST have a built-in or USB webcam in order to install and run the Proctor Exams Recording Tool.

 

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

 

I do not have the most current version of the Proctor Exams Recording Tool installed. What do I do?

To ensure that all the features on Proctor Exams function correctly, make sure you have installed the most current version of the Proctor Exams Recording Tool.  You can find the current version by following the exam setup process and downloading the current version of the Proctor Exams Recording Tool before you begin your exam.   

Click the links below to learn how to install programs on your computer.  

Click here to learn how to install programs on your computer for Windows

Click here to learn how to install programs on your computer for Mac

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

I’m logged into the Proctor Exams Recording tool, but I cannot find the application/window not on my screen, what do I do?

Look behind your current screen(s) or you can find the Proctor Exams Recording Tool icon on your computer’s toolbar. Make sure you arrange the Proctor Exams Recording Tool window so you can see it at all times.  

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

I cannot see webcam and or screen recording working in the Proctor Exams Recording Tool. What do I do?

First, make sure you have chosen the proper webcam on the Proctor Exams Recording Tool on the drop-down menu.  

If you still cannot see your face and or screen in the Proctor Exams Recording Tool please make sure all other screens and windows are closed down. Make sure your webcam is working and set up properly under your webcam settings.

If you cannot see your screen being recorded, call us immediately.   

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

How do I copy and paste my unique username into the Recording Tool?

Copy and paste your unique username as shown below: 

 

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Technical FAQ's

What does it mean when I need available disk space?

Proctor Exams needs at least 2 GB of available disk space on your computer to run properly.  

 

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2. 

What version of Javascript do I need?

You need the Javascript for all features on Proctor Exams to fully function.

To ensure that all the features on Proctor Exams function correctly, download or update your version of JavaScript here and make sure it is enabled in your browser.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

What is the required screen resolution I must have to take an exam?

Your screen resolution must be 1024 x 768 or better.  

Click here to adjust your display settings for a PC or MAC.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

What is the required internet speed needed to take an exam?

To take an exam you must have a strong internet connection of 2 Mbps and Download speed of 0.5 Mbps.  Check your speed here.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.  

What are the minimum browser requirements?

Below are the minimum browser requirements.  

 

Browser Suggested Versions Support
Chrome V68 – V73 (latest)
FireFox V61 – V66 (latest)
Safari V10.1, V11.1 and V12
IE V10 and V11
EDGE V18

 

To ensure that all the features on Proctor Exams function correctly, download or update the version of your preferred  browser by clicking one of the links below.

 

 

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Can I take my exam on a mobile device?

Proctor Exams does not support mobile devices.

What is a valid form of ID I can provide to take my exam?

We only accept a valid state issued driver’s license or ID card or a US passport.  

Scan or take a clear photo of your ID, save under a png or jpeg, upload a copy of your ID in Proctor Exams under the Upload ID step.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Exam Environment FAQ's

I’m not clearly visible in the recording tool, what do I do?

Make sure you are in a well-lit area during the exam. No dark rooms or areas.  Make sure you can clearly see yourself at all times during the exam in the recording tool.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Do I have to be alone in the room?

For some exams, you must be alone and uninterrupted in the room where you are taking your exam at all times.  Remember to review the exam details before you start your exam.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Am I allowed to use study materials during the exam?

Unless specified by the exam, you are not allowed to use any supporting materials such as notes, books, and any other study materials.  Remember to review the exam details to review if there are accepted study materials before you start your exam.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

Can I have other windows open during the exam?

No, you may not have any other windows or sites open other than Proctor Exams and the recording tool during the exam unless stated in the exam details.  Other windows or sites open during the exam can result in an automatic fail unless otherwise stated in the exam details.

If you are still experiencing problems, call us at 1-855-577-6286 ex: 2.

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